FAQs
Below FAQ are some common concerns of our clients before purchasing the products, if you have other questions, please just send it to theaceofvapez@gmail.com
Within our header you will find the ‘Sign in’ button, click that and you will see a button saying ‘Create Account’. Fill out the information on that page and submit. Once our team has reviewed your application we will contact you for further steps.
Within our header you will find the ‘Sign in’ button, click that and you will see a button saying ‘Create Account’. Fill out the information on that page and submit. Once our team has reviewed your application we will contact you for further steps.
If you haven’t already, you will need to sign up. You can find out how to do that in our first question. If you are already registered please contact your account manager to update your account.
If you haven’t already, you will need to sign up. You can find out how to do that in our first question. If you are already registered please contact your account manager to update your account.
All orders over £250 after VAT will be eligible for free shipping. You can read more about our delivery options in our ‘Delivery & Returns’ page found in the footer on the website.
All orders over £250 after VAT will be eligible for free shipping. You can read more about our delivery options in our ‘Delivery & Returns’ page found in the footer on the website.
Orders placed before 3 pm Monday- Friday will be collected by the courier the same day for next-day delivery*. Please read more about our delivery options on our ‘Delivery & Returns’ page found in the footer on the website.
Orders placed before 3 pm Monday- Friday will be collected by the courier the same day for next-day delivery*. Please read more about our delivery options on our ‘Delivery & Returns’ page found in the footer on the website.
All orders placed on a Friday will be upgraded to next day delivery for FREE.
All orders placed on a Friday will be upgraded to next day delivery for FREE.
Orders placed before 3pm Monday- Friday will be collected by the courier the same day for next day delivery*. Please read more about our delivery options in our ‘Delivery & Returns’ page found in the footer on the website.
Orders placed before 3pm Monday- Friday will be collected by the courier the same day for next day delivery*. Please read more about our delivery options in our ‘Delivery & Returns’ page found in the footer on the website.
Yes, we do price match. We aim to provide competitive prices and work to beat prices where possible. Contact your account manager for more pricing information.
Yes, we do price match. We aim to provide competitive prices and work to beat prices where possible. Contact your account manager for more pricing information.
If you would like to collect your order please speak to your account manager to ensure it states on our system that you will be collecting and we will ensure your order will be ready for your arrival. You can find our trade counter address in the footer of our website.
If you would like to collect your order please speak to your account manager to ensure it states on our system that you will be collecting and we will ensure your order will be ready for your arrival. You can find our trade counter address in the footer of our website.
When your order is dispatched from our warehouse, we will send you an email stating your order is in transit - in this email you will find your tracking number. You can click the tracking number in the email to be taken to the relevant courier's website tracking service. If your order is placed after 3pm the courier will collect on the next working day.
When your order is dispatched from our warehouse, we will send you an email stating your order is in transit - in this email you will find your tracking number. You can click the tracking number in the email to be taken to the relevant courier's website tracking service. If your order is placed after 3pm the courier will collect on the next working day.
If your courier has misplaced your order then you would first need to contact them to confirm this prior to contacting us, this way when we have clarification from yourself we can re issue your order and reclaim the cost from the relevant business.
Unfortunately, we do not control your delivery time or have any baring if you are unsatisfied with the service your chosen courier has provided. We will of course assist you if you require proof of shipments and supporting documents to make your complaints.
If your courier has misplaced your order then you would first need to contact them to confirm this prior to contacting us, this way when we have clarification from yourself we can re issue your order and reclaim the cost from the relevant business.
Unfortunately, we do not control your delivery time or have any baring if you are unsatisfied with the service your chosen courier has provided. We will of course assist you if you require proof of shipments and supporting documents to make your complaints.
Unable to find satisfactory answers ?
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